1. What goes in a bin or bulk container

• Bin lids must close and latch completely — no exceptions. This keeps bins stackable, weatherproof, and safe to transport.
• Bulk containers should be packed so the lid sits flat and closed; items should not protrude above the rim.
• Bins and bulk containers are for holiday and seasonal decor only.

2. What can't go in a bin or bulk container

For everyone's safety (and your decor's), please don't pack:

• Perishable or food items
• Flammable, hazardous, or hazmat materials
• Liquids that could leak or spill
• Live plants or animals
• Weapons or ammunition
• Cash, jewelry, or irreplaceable heirlooms — if it can't be replaced, we'd rather you keep it somewhere you can see it
• Anything illegal to possess or transport

We reserve the right to refuse or return a bin that contains prohibited items, and repeated violations may result in ending your membership.

3. Bulk container placement

Empty bulk containers are collapsible and weigh 61 lbs, but pickup requires a pallet truck, so where we set one up matters. On delivery, we place your container in a garage, carport, or other covered space with a hard, level surface — not grass, gravel, or an open, uncovered driveway. Please make sure that space is clear, covered, and accessible on your scheduled delivery day. If no qualifying space is available, we may not be able to complete delivery, and a return trip fee may apply.

4. How we handle your bins and containers

Every bin is sealed with a numbered, tamper-evident seal at pickup and scanned at every handoff, so we always know which bin is yours and whether it's been opened since we last saw it. Bulk containers are tracked the same way at the container level. We store everything in a climate-considered facility and handle each item the way we'd want our own decor handled.

5. If something breaks

We carry a $1,000,000 commercial general liability policy to cover loss or damage that happens while your belongings are in our care.

We're not responsible for:

• Pre-existing damage or normal wear and tear
• Items that shouldn't have been packed per Section 2
• Damage caused by improper packing (e.g., fragile items with no padding)

6. Lost, missing, or damaged bins & containers

The bins and bulk containers themselves remain our property (see Membership Terms). If a bin is lost, missing, damaged beyond normal wear, or not returned in usable condition, we'll charge a $59 replacement fee. A lost, missing, or damaged bulk container carries a $265 replacement fee, given its larger size and cost.

7. Filing a claim

If you believe something was lost or damaged while in our care, contact us within 30 days of your bin's return with a description of the item and, if possible, photos. We'll work with you to resolve it.

Questions?

Reach out anytime — contact us here.